Return Policy
All returns must be pre-approved and have a Merchandise Return Authorization (MRA) number issued prior to their return. You can request an MRA number via E-Mail to our Retruns Department (returns@fordtrucksrock.com). Please provide a detailed description of the defective item. Returns will not be accepted without a MRA number and are subject to refusal by our shipping department. So please obtain a MRA number before returning anything.

If you are returning a package the MRA number MUST be written on the outside of the returned package.

All authorized returns are subject to a 15% restocking fee. We will waive the restocking fee if you exchange for an item or items of equal or greater value.

No returns are accepted for special orders, painted items, tires, superchargers and turbocharger systems.

All products must be returned within 30 days of purchase.

The customer is responsible for return shipping cost. We do not issue call tags nor accept freight collect shipments. If the return is due to our error, we will reimburse shipping cost and/or at our discretion issue a call tag to retrieve the item(s).

Unauthorized returns and/or shipments refused by customer will be charge a 25% restocking fee plus any fees levied by the freight carrier (including return shipping cost).

Goods that have been damaged by the consumer, have been installed and/or removed, have missing or spoiled packaging, have missing hardware, components or instructions, or any item returned that is not in new condition will be deemed non-returnable and returned to the consumer at their request and expense. No refund will be issued in such cases and we will notify the customer via email, postal mail and/or telephone. Unclaimed returns will be disposed of after 60 days.

Due to the nature of our shipping contract agreement Ford Trucks Rock’s policy will not accept packages being delivered by DHL. So please do not send any return via DHL.

Cancellations
Same Business Day - Cancellation requests received on the same business day prior to entering the shipping process will result in no penalty .

Items that have entered the shipping process or items that have already shipped may not be cancelled. For such items, please see our Return Policy.

Fraudulent Orders
It is a violation of law to make orders in a false name or with an invalid credit card, even if our software initially accepts such a bid. Please be aware that even if you do not give us your real name, your web browser transmits a unique internet address to us, which can be used by law enforcement officials to identify you. This puts you at substantial personal legal risk. Fraudulent order makers will be prosecuted to the fullest extent of the law. Currently, both the FBI, Interpol and Polish police are responsible for investigating all Internet fraud cases.

Warranty Claims
All warranty claims are handled directly by the manufacturer of the product in question. We will assist you in contacting the manufacturer and do our best to help you in anyway we can with warranty issues. However, the manufacturer is ultimately responsible for all warranty claims and it is their sole discretion whether to honor or disapprove a warranty claim.

DISCLAIMER OF WARRANTIES -- Goods warranted by manufacturer(s) only. Peele Enterprises, L.L.C. hereby expressly disclaims all warranties, either expressed or implied. Peele Enterprises, L.L.C. is not liable for any direct or indirect consequential damage or injury of any kind.

Privacy Policy
FordTrucksRock.com is committed to keeping your personal information safe and secure. Any and all information gathered by FordTrucksRock.com is used in confidence solely for the purpose of fulfilling your order.

We do not sell your personal information to other companies. We utilize the latest SSL provided by COMODO which is one of the safest personal data technologies in the world. COMODO can insure that your personal data is kept safe and secure.

Fitment of Parts
Every effort is made to maintain accurate fitment data for products offered. The customer is responsible for making sure items ordered will fit their vehicle.

Take special notice to the "PLEASE NOTE" phrases listed on product descriptions to check for specific fitment applications. In the event that you are still unsure as to the fitment of your Ford Truck please don’t hesitate to
Contact Us (info@fordtrucksrock.com) and help you to verify fitment.

Important Notice
Ford Trucks Rock has made every effort is to maintain website catalog prices and new product availability. However, prices and special offers are subject to change without notice.

Peele Enterprises, L.L.C is not responsible for any typographical errors and/or omissions on this website. All items are subject to availability. In the event that any such errors may affect you an E-mail will be sent to you in regards to that issue.